PRIVACY POLICY
GDPR
Sincerely Yours takes your privacy very seriously and is committed to protecting your personal data. This Privacy Policy describes how and when Sincerely Yours collects, uses, and shares information when you purchase an item from us, contact us, or otherwise use our services. It applies to all data collected.
Information about us
Sincerely Yours is an online sustainable fashion brand. We design, manufacture, market and sell clothing for eco-conscious consumers all over the world.
SincerelyYours OÜ, registered company number: 14298144, is responsible for collecting, controlling and respecting your personal data. Your privacy is important to us.
Information Sincerely Yours Collects
Personal data includes all information that an individual can be identified with.
-Website/Orders. When you place an order through Sincerely Yours website we will ask for your full name, contact details such as email address, your postal/delivery address, location, country, payment information and the details of the product that you’re ordering. Sincerely Yours will not keep your card details, your payment is processed through online secure payment provider. We will collect information on how you use our website to constantly improve our services.
-Technical. Information about devices you use to access our services, browser type, time zone and location.
-Customer service. When contacting Sincerely Yours, one of our customer service team members will ask for your details such as your name or email address. If you are contacting us about your order, specific details about your order such as order number, description of item or other will be asked.
-Marketing. Sincerely Yours collects information on if and how you would like to receive marketing from us and be contacted.
-Promotions and competitions. When entering a promotion or a competition Sincerely Yours will need you to provide us with your contact details such as your name, email address, delivery address.
-Transactions. Details of your orders (includes your contact details, location, currency, information about items ordered, subtotal, shipping details etc) and any type of communications with you about your orders.
You may also choose to provide Sincerely Yours with additional personal information if you contact us directly.
How we collect your information
Sincerely Yours may collect your personal data in the following ways:
-you may give us your personal data through direct interaction by communicating with us via email, phone, post or other, by filling in forms (returns form for example) and/or entering your information online (signing up your email to receive latest Sincerely Yours news for example). That includes purchasing products from our website, following Sincerely Yours on social media, participating in promotions and competitions, contacting us with a question/enquiry etc.
-we may collect information through automated interactions. That includes your browsing action and patterns when you visit our website, your contact data in case of incomplete orders, technical data about the equipment you use etc.
-Sincerely Yours may also receive your personal data from third parties such as delivery and payment service providers.
Why we Need Your Information and How we Use It
Sincerely Yours relies on a number of legal bases to collect, use, and share your information, including:
-as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
-to keep you updated with the latest offers and news based on your consent;
-conduct market research;
-ask for your feedback on our services in order to improve your shopping experience;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
-as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve Sincerely Yours services.
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
-Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies, companies providing payment processing services, companies providing software and IT- services, marketing service providers who send emails on our behalf based on your consent and/or agencies undertaking market research and analysis on our behalf. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
-Where you have provided your consent to do so. For example if you have given your consent to receive marketing materials from third parties or information about their products and services, we might give your information to these third parties for them to send you relevant marketing.
-Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
-Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of Sincerely Yours customers, or others.
-With our business advisers who provide consulting, accounting, banking, legal or other similar services.
Marketing
Sincerely Yours will send you marketing material or promotional offers as follows:
-when you have made a purchase with us or you have participated in our competition and you have given your consent for us to do so or you have not opted out of receiving marketing;
-by email when you have signed up at our website;
-based on your data we might send you offers relevant to your interests;
-Sincerely Yours might occasionally add marketing material that you may be interested in to your order;
-we will ask you for your preferences on how you would like to receive marketing (email, post, other).
Please note that you have full control over which type of marketing and how you would like to receive from us. You can at any point unsubscribe from our newsletter by using the unsubscribe button. Should you have any questions or concerns please contact us via email below.
Cookies
A cookie is a small piece of information sent to your device (such as computer, tablet or phone) when you visit a website. Our website uses cookies to provide you with the best personalised experience when browsing our website by distinguishing you from other users of our website and to recognise your device on future visits. They also help with making advertising relevant to your specific interests.
You can set your browser to refuse all or some cookies but please note that by doing so some parts of our website could potentially not function or be inaccessible.
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. For specific time frames please contact us at info@sincerelyyours.eu.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
-Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting Sincerely Yours using the contact information below.
-Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
-Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Us
For purposes of EU data protection law, Sincerely Yours is the data controller of your personal information. If you have any questions or concerns about your personal data we process, you may contact us via email info@sincerelyyours.eu and we will happily assist you.
SincerelyYours OÜ