Returns and Exchanges

please read through our returns and exchanges policy below. please note that when you place an order you confirm that you understand and agree to our returns and exchanges policy.

RETURNS

We have loved to create each and every item seen at our store and it is important to us that you find joy in wearing these items. If you are unsure on which size to choose please see our Size Guide section under Customer Service or send us an email info@sincerelyyours.eu and we will gladly assist you with finding the right size. Sincerely Yours is very proud to have a reputation for quality which is why we happily accept returns for a refund on all items when you have contacted and informed us within 14 days of receiving your item and shipped back the item within 14 days of informing us.

FOR A RETURN, PLEASE NOTE:

GENERAL

- Please contact Sincerely Yours within 14 days of receiving your item.

- Items must be shipped back to Sincerely Yours within 14 days of contacting/informing us.

ITEM CONDITION

- Please return your purchase in its original condition and in its original packaging, with tags attached, item unwashed and unworn.

- All returns are quality checked. Buyer is responsible for any loss in value.

RETURN PROCESSING TIME

- It can take up to 7 days from Sincerely Yours receiving the returned item for us to process your return. Once the return has been processed and accepted (items have been checked), we will notify you via email. Refund will be issued as soon as possible but no later than within 7 days of accepting the return. Once the refund is issued, the funds should appear on your bank statement in up to 7 working days (depending on the bank you use).

REFUND

- Debit and credit card returns must be processed against the same card that was used to complete the original purchase.

RETURN SHIPPING

- Standard shipping cost for the initial delivery (original order) will be refunded.
- Return shipping costs are covered by customer.
- Please note that when returning an item you are responsible for it up until we have received it back. Please include everything that was part of the original package when returning your order. Package carefully for the item to be in a saleable condition once we receive it. Choose a shipping option that can be tracked as Sincerely Yours is not liable for the loss of an item. Keep any type of proof of shipping (receipt, tracking number etc).

CUSTOMS

- Sincerely Yours is not liable for any Customs related import duties/taxes/charges that may apply.

FAULTY ITEMS

Faulty items include the following:

- Item is different from the one you ordered.
- Item is faulty, damaged.
- Item does not match the description seen at Sincerely Yours website.

On rare occasion it may happen that you have received a faulty item and we apologise for that. In order for us to fix that for you as soon as possible, please send us an email including the following information: Your full name, your contact details, product name/order number and description of the faulty item.

HOW TO RETURN YOUR PURCHASE

It is important to us that your return process would go as quickly and smoothly as possible. In order to organise a return, please follow these simple steps:

1. Please notify our customer service of your wish to return an item by contacting us via email: info@sincerelyyours.eu within 14 days of receiving your order. Please send us the following information: Your full name, your contact details, order number.

2. We will then issue a Return Merchandise Authorisation number (RMA#) and send you a Returns Form via email. Please print it out and fill it in to ensure that we can complete your refund.

3. Repackage your items that you would like to return and include the filled in Returns Form to the package. Please note that when returning an item you are responsible for it up until we have received it back. Please include everything that was part of the original package when returning your order. Package carefully for the item to be in a saleable condition once we receive it. Choose a shipping option that can be tracked as Sincerely Yours is not liable for the loss of an item. Keep any type of proof of shipping (receipt, tracking number etc).

4. Ship the package back within 14 days of informing us addressed to Sincerely Yours. Address: Tatari 64, II floor, room 218, Tallinn, 10134, Estonia.

ITEMS NOT ELIGIBLE FOR RETURN

- Item not in its original condition (not in saleable condition)
- Item that was refused upon delivery
- Incorrect address was provided by the buyer
- Any tailored and custom-made products
- Returns will not be accepted when Sincerely Yours has been contacted later than 14 days of receiving the item and/or if the item has been shipped back to us after 14 days of informing us.

EXCHANGES

We happily accept exchanges for items in their original condition if the requested size is available in stock. If not, an item can also be exchanged for a different garment/accessory. Return shipping costs are covered by customer. When returning an item for exchange, please include everything that was part of the original package.

Please contact us should you have any questions in regards to our returns and exchanges policy and we will happily guide you through the process: info@sincerelyyours.eu.